What currency are the prices I see on the site in?
All prices are in Euro
I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has SHIPPED. If you do not have a tracking number after 7 business hours, please email us at medway.es@gmail.com.
I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages. Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been shipped, please use our easy return system to get a full refund.
I entered an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the address provided is incorrect, please notify us by email at medway.es@gmail.com. it. If the address provided is incorrect, we can replace it with the correct address within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. Average delivery time is 15-25 business days.
I have a question that I haven't answered, can you please help me?
Absolutely! We are here to help you beautify your home! Please send us an email at medway.es@gmail.com.it and we will be happy to help you in any way we can. We receive a large number of emails. If you want a quick response, please attach your order number and resolve the issue clearly, thank you.